Refund policy

Orders can be cancelled only before dispatch. Once the order is dispatched, cancellation is not possible.

All sales made on our website are final. We do not accept returns or exchanges for reasons such as change of mind, wrong order, or dissatisfaction with product usage. Please review the product details carefully before placing your order.

 

Return / Exchange is only eligible if:

  • You received a damaged product

  • We sent an incorrect product

  • The product is expired

 

How to Raise a Return/Exchange Request

To process a return or exchange, please follow the steps below:

  1. Email us at info@kennelindia.com with the subject: Return/Exchange Request

  2. Attach a mandatory unboxing video clearly showing the package and the issue

    (Requests without unboxing video will not be accepted)

  3. Request must be raised within 2 days of delivery

    (Late requests will not be accepted)

 

Return Pickup & Verification

  • Once approved, we will arrange RTO (Return To Origin) pickup

  • Product must be returned in unused, undamaged, and re-saleable condition with all original packaging & tags

  • After receiving the product, we will verify and approve the return

  • If any discrepancy is found (used/tampered/different product/damaged), refund will not be processed

 

Refunds

  • Refunds will be processed within 3 working days after verification

  • Prepaid orders: refunded to the original payment method

  • COD orders: refunded via UPI (e.g., GPay) — our team will collect your UPI details

 

Important Notes

❌ No return/exchange without unboxing video

❌ No requests accepted after 2 days of delivery

❌ No return for used or damaged products (not caused during delivery)

❌ No refund if product returned is not in original condition

 

Support

For assistance: 📧 info@kennelindia.com