Shipping policy
Thank you for shopping with Kennel India. Please read our shipping policy below.
Order Processing:
We aim to dispatch all orders within 5 days of order placement. If any item in your order requires additional time due to stock or procurement, dispatch may take slightly longer. Our team will keep you informed in such cases.
Shipping Within Mumbai:
Once your order is ready for dispatch, deliveries within Mumbai generally take 1–2 days.
Shipping Outside Mumbai:
We ship using trusted courier partners across India. Once your order is shipped, we will share the tracking number via email/SMS for you to track your package.
Estimated Delivery Time for Non-Mumbai Orders:
Delivery time depends on courier partner, location, and order weight:
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Metro Cities: 3–5 days
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Other Cities: 7–8 days
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Remote / Out-station Areas: 10–12 days
You can check the estimated delivery date using the tracking number on the courier partner’s website.
Disclaimer:
We track all parcels after dispatch to ensure timely delivery. However, courier delays due to operational issues, weather conditions, local disruptions or other reasons are beyond our control. We will always do our best to support and follow up with courier partners.
Shipping Charges:
Shipping charges vary based on your delivery destination, order value, and courier used. Applicable delivery charges will be visible at checkout before you confirm your order.
Kennel India reserves the right to update or revise shipping charges without prior notice. The updated charges will be shown at checkout.
By placing an order on our website, you confirm and agree to pay the shipping charges mentioned.
Delivery Issues:
If you face any issue with delivery, please email us at: info@kennelindia.com
Our team will assist you at the earliest.
Thank you for choosing Kennel 🐾