Terms of service

Welcome to kennel (our store/website). By using or purchasing from our website, you agree to the Terms & Conditions mentioned below.

These terms are non-negotiable and apply to all users who browse, access, or place an order on our website.

 

Website & Ownership

Brand Name: Kennel

Business Type: Proprietorship

GST Number: 27ABKPC4545M1ZE

Registered Address:

Ground Floor, Block No 1, Amar Chambers,

97 Kazi Sayed Street, Khand Bazar, Masjid Station,

Mumbai City, Maharashtra – 400003

 

1) Account Registration

  • You must provide accurate information when registering or ordering.

  • You are responsible for keeping your account and password secure.

  • Notify us immediately if there is unauthorized use of your account.

  • We reserve the right to suspend or refuse registrations.

 

2) OTP & Verification

For your security, we may verify via SMS / email / WhatsApp.

Users must provide valid contact details to receive verification codes.

 

3) Personal Information

We do not collect personal information without your knowledge.

Any information provided is used only to process and deliver your orders.

Refer to our Privacy Policy for full details.

 

4) Pricing & Availability

  • All prices are in INR.

  • Prices, products and offers may change without notice.

  • If a product is mispriced or unavailable, we may cancel or modify the order and notify you.

 

5) Website Access

We try our best to keep the website available 24/7, but access may be interrupted for maintenance or technical issues.

We are not responsible for delays or downtime caused by external factors.

 

6) Communication Consent

By using our site, you agree to receive updates & communication via:

  • E-mail

  • WhatsApp

  • SMS

  • Phone calls

for order updates, support, or other service-related reasons.

 

7) Trademarks & Intellectual Property

All trademarks, product names, content, images and designs belong to Kennel.

You may not copy or use them without written permission.

 

8) Eligibility

Use of our website is allowed only if you can form a legal binding contract under Indian law (18+ years).

 

9) Orders & Contract

  • Your order is an offer to buy our products.

  • You will receive an Order Confirmation email after placing an order.

  • Order is accepted only after dispatch confirmation is sent.

  • If payment fails or is not authorised, we may cancel the order.

 

10) Delivery & Shipping

Delivery timelines are estimates and may vary by region and courier service.

Delays due to courier issues, weather, strikes, or events beyond our control are not our responsibility.

Refer to our Shipping Policy for details.

 

11) Returns & Refunds

Returns and refunds are handled as per our Return & Refund Policy published on our website.

 

12) Content & Medical Disclaimer

Information on the website is for general pet care and product information only.

It should not be used as veterinary or medical advice.

Always consult your veterinarian for pet health concerns or treatment decisions.

 

13) Third-Party Links

We are not responsible for any third-party websites, content, ads, services, or links you may access through our platform.

 

14) Limitation of Liability

Kennel is not responsible for:

  • Errors in product information

  • Third-party service failures

  • Website downtime

  • Losses due to unauthorised account access

  • Allergic reactions or misuse of products

  • Delayed deliveries due to courier or force-majeure events

 

15) Changes to Terms

We may update these Terms & Conditions from time to time.

Continued use of our website means you accept the updated terms.

 

16) Governing Law

These terms are governed by Indian law.

Any dispute will fall under Mumbai, Maharashtra jurisdiction only.

 

Contact Information

For queries or support, contact:

Kennel — Customer Support

📍 Mumbai, Maharashtra

✉️ Email: info@kennelindia.com]